Salesforce.com offers Enterprise level capabilities and and can hide complexity to meet the needs of individual users. Plus, it basically defines the software category. An open API platform with a large ecosystem of service providers and software integrations allows companies with more aggressive automation needs to fulfil on the promise of modern business process systems. The AppExchange is the leader in Software and Service offerings specific to Salesforce.com with many choices. Companies can try first before committing to any one provider. Expect easy integration with quality assurance guaranteed by Salesforce.com.
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