On December 1st, 2019 MSB will launch a new web-based customer support system. Shifting from a primarily email-based interaction to a more modern support-ticket system.
We will also discontinue the use of MCS@MySalesButler.com as our primary point of contact with you, switching to Support@MySalesButler.com.
The following outlines the upgrades we’re making on how we will communicate, enhance transparency, and provide better service.
A knowledgebase is being constructed and maintained to allow you to get answers fast without waiting for a response.
The new web-based support interface will provide you with the opportunity to track our progress on support tickets that you set up in the new system.
Requests related to technical issues—change requests and problems with services will be assigned to a ticket and tracked there.
With the new system:
- Communications become trackable and easily referenced,
- Improved organization of and access to information helps us serve you, our customers better and,
- You will have greater access to self-help resources.
This new support portal will help us to be more organized, focused, efficient, and effective in service to you.
This will allow us to help you communicate any issues or concerns you have from the moment you reach out to us through to their resolution.
Our goal is thorough, fast responses that help you make changes and decisions with more insight and speed.
This upgrade adds a level of support and capacity to better serve you and is not intended to replace the personal and direct communication between you and the team you are accustomed to. Of course, feel free to email us your questions and concerns as you have in the past using the new, Support@MySalesButler.com email address.
This is just one of a range of upgrades we have planned for 2020 as we work to serve you better.